At nuits.nl, one of our main goals is to focus on high quality and secure shipping options – so our customers can relax and enjoy our products with their loved ones at home.

To ensure we can offer our products at reasonable prices, we've chosen to ship them directly from the supplier to you. This way, we can significantly reduce storage, transport, and packaging costs, and offer you the products at a reasonable price.

Because we ship directly from the supplier, we have an average delivery time of 10 to 14 working days to the Netherlands and Belgium.

The delivery time consists of two main components:

1) Processing time (2-3 business days):

Order confirmation

Adjustments

Quality control

Packaging

2) Delivery time (depending on destination 8-11 working days):

Latest order time:
Monday to Friday until 9 p.m.
(GMT+01:00) Central European Standard Time (Amsterdam)

Total expected delivery time (estimate):

Netherlands 10-14 working days* (standard shipping)
Belgium 10-14 working days* (standard shipping)

The delivery time is calculated from collection at our international transport centre to the desired destination and may vary accordingly depending on the delivery destination.

* All delivery times above exclude customs and related delays. Delays may occur during periods of increased demand, such as Christmas, Black Friday, or similar special offers.

As a special service, we are currently offering our customers free standard shipping worldwide.

After the package is packed, it will be handed over to our shipping company and you will receive a tracking email.

For logistical reasons and to optimize delivery time, the order may be shipped in several partial deliveries.

Once your order is delivered, you can enjoy it! Of course, things can always go wrong. Want to exchange or return? Then check the next page.

That's unfortunate! Unfortunately, it can happen that your product gets damaged during transport. We'll always ship a new package free of charge the first time, and unfortunately, we can't issue a refund. If it arrives damaged the second time, we'll refund your full purchase price.

In case a package is lost or not delivered due to any logistical reason, we will always send a new package before it goes to our

Import duties: In some cases, customs will inspect the package delivered to you. Unfortunately, this legislation changed on July 1, 2021, and we have no control over it. In some cases, customs may charge a small amount for import duties. However, this does not happen in 99% of cases. If you are still charged customs duties, please contact us.

If a package is delivered to the door or dropped off at a post office, Stralendthuis will incur the costs of delivery. If the package is not accepted or not collected from the post office, it will automatically be returned to the delivery company, and they are entitled to deduct €8.95 from the refund.

If you have any further questions, please feel free to contact us: info@nuits.nl

In some cases, the carrier needs 1-2 business days to update the package's location. We ask for your understanding and patience in these cases.

If you have any other questions (about shipping, ordering, etc.), please feel free to send a message via our contact form or email: info@nuits.nl

We accept payments via iDeal, Bancontact, Visa, Mastercard, American Express, and Maestro. Available options are displayed during the checkout process.

Yes, you will receive an invoice by email when your order is completed.

In most cases, we don't charge any additional fees for payments. All fees are clearly stated at checkout.